Question 1

Where are you located?

Accepted Answer

Located at 125-137 Johnsonville Road, Johnsonville above the Salvation Army Family Store.

There is a door on the right side of the family store. When you walk into the building just head upstairs and I’m the first door on the left. I will have plenty of signage around.

Feel free to take a seat on the couch in the waiting area when you arrive.

Question 2

Is there parking available?

Accepted Answer

There’s free parking available at Salvation Army.

Please note: Please do not park in spots that are labeled for Salvation Army Family Store customers only.

Question 3

How can I book an appointment?

Question 4

Do you accept walk-ins or is it appointment-only?

Accepted Answer

I work by appointment only - no walk-ins, sorry! 
To avoid disappointment (and a wasted trip), be sure to book ahead.

Question 5

What should I do to prepare for my appointment?

Accepted Answer

Brow wax
Avoid retinol, AHAs, BHAs or any exfoliants for at least 3 -5 days before your appointment - waxing over sensitized skin can cause irritation like skin lifting.
Let your brows grow out for at least 2–4 weeks before your appointment.
Arrive with clean skin - no makeup, oils, or skincare on the brows.
Skip tanning (sun or fake) for 24–48 hours before and after to prevent sensitivity or patchiness.

Brow & Lash dye
Arrive with no makeup on or around your brows and lashes.
Avoid using skincare with acids or retinol around the area for at least 48 hours prior.

Brow lamination
Avoid tweezing, waxing or trimming brows at least 48 hours before.
Come with clean skin - no makeup or skincare products on the brow area.
Avoid retinol, AHAs, BHAs or any exfoliants for atleast 3 - 5 days prior.
If you’ve had any brow treatments recently (e.g. tattoo) let me know prior.

Lash lift
Arrive with clean lashes - no mascara, eyeliner or eye makeup.
Remove contact lenses before your appointment.
Skip caffeine - it helps you relax and prevents twitchy eyes!

Eyelash extensions
Come in with completely clean lashes - no mascara, eye makeup or eye cream.
Avoid curling your lashes the day of your appointment.
No caffeine beforehand (it can make it harder to lie still and causes twitchy eyes!).
Avoid heavy eye makeup - remember clean lashes = better retention!
Remove contact lenses before your session if possible.

Question 6

What is your cancellation policy?

Accepted Answer

Please refer to the policies section on the menu or click below.

Question 7

Are your products and treatments safe?

Accepted Answer

Yes absolutely! I’m fully qualified and professionally trained in all the services I offer. With years of hands-on experience and ongoing education, you’re in safe, skilled hands. I’m passionate about what I do and committed to delivering results you’ll love - safely and professionally. I only use high-quality, professional-grade products that are carefully selected for their safety and effectiveness. All treatments are performed with your comfort and well-being in mind, following strict hygiene protocols.

Question 8

Can I get treatments if I have sensitive skin or allergies?

Accepted Answer

Yes - many clients with sensitive skin or allergies can still enjoy treatments safely. I use high-quality and gentle products and always prioritise your comfort and skin health.

If you have any known sensitivities, please let me know when booking. I’m happy to customise the treatment or arrange a patch test at least 24–48 hours beforehand to make sure everything is safe for you.

Question 9

Are your treatments safe during pregnancy?

Accepted Answer

As always, check with your healthcare provider if you have any concerns - your comfort and safety come first!

Question 10

What forms of payment do you accept?

Accepted Answer

I currently accept credit/debit cards, applepay and bank transfer. 
Some payment methods may incur a small surcharge which will be clearly known at checkout.

Question 11

What precautions are you taking for cleanliness and hygiene?

Accepted Answer

Your safety is my top priority. I follow strict hygiene protocols to ensure a clean and comfortable environment for every client.

This includes:
Using disposable tools where possible (e.g. cotton tips, spoolies)
Sterilising all reusable tools using professional-grade disinfectants or equipment.
Washing and sanitising hands before every treatment.
Disinfecting surfaces, beds and equipment after each appointment.
Using fresh linens and towels for every client.
Wearing gloves or masks during treatments when appropriate.

If you have any concerns or special requests, feel free to reach out - I'm always happy to accommodate!

Question 12

Do you offer gift vouchers?

Accepted Answer

Yes, I do! You can purchase a digital gift voucher by clicking the button below or pop in to get a beautiful physical voucher in person.

If you need help choosing an amount or service, feel free to get in touch.

Frequently asked questions